Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hossishop8763@gmail.com. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hossishop8763@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hossishop8763@gmail.com. 

Our refund policy is designed to be straightforward and user-friendly. We understand that sometimes purchases may not meet your expectations, and we're here to make the return process as smooth as possible. Our goal is to ensure that your shopping experience remains positive, even if you need to return an item.

When you decide to return a product, there are a few guidelines to keep in mind. Firstly, ensure that the item is in its original condition and packaging. This means no signs of wear or damage. Be sure to include all accessories, manuals, and any free gifts that came with the purchase. Also, remember to have your receipt or proof of purchase available, as it will be needed for the return process.

Next, contact our customer service team to initiate the return. You'll need to provide them with your order number and the reason for the return. Our team will guide you through the necessary steps, including how to package and ship the item back to us. In some cases, we may provide a prepaid shipping label to make the process even easier.

Once we receive your returned item, our quality control team will inspect it to ensure it meets our return criteria. If the item is approved for a refund, we will process the refund to your original payment method within a specified period. This typically takes a few business days but can vary depending on your bank or payment provider.

It's important to note that certain items may not be eligible for returns due to health and safety regulations, such as perishable goods, personal care items, and customized products. Additionally, items marked as final sale may not be returnable. Be sure to check the product page for any specific return policy information before making a purchase.

Our refund policy also considers situations where an item may be defective or damaged upon arrival. If you receive a defective or damaged product, please contact our customer service team immediately. We will arrange for a replacement or a full refund, including any shipping costs incurred.

In conclusion, our refund policy aims to provide a seamless and efficient process for returns. We value your satisfaction and strive to make the process as easy as possible. If you have any questions or need assistance, don't hesitate to reach out to our customer service team. We are here to help!