Returns & Refunds Policy – HossiShop
Last updated: July 2025
14-Day Money-Back Guarantee
Under EU consumer protection law, you may return any product within 14 days of delivery for a full refund.
How to Return
- Contact us at support@hossishop.com with your order number
- Receive return authorization and shipping instructions
- Ship the item back in original packaging, unused
- Refund processed within 5-7 business days
Refund Details
- Refunds issued to original payment method
- Original shipping refunded if return is due to our error or defect
- Return shipping costs are customer responsibility unless item is defective
Non-Returnable Items
- Used, damaged, or altered items
- Personalized or custom-made products
- Intimate items for hygiene reasons
Defective Products
Contact us immediately for free replacement or full refund including return shipping. All products carry a 2-year warranty under EU law.
Contact
Email: support@hossishop.com
Response time: Within 24 hours