Shipping Policy

Where your order ships from: your order is packed and sent from our supplier's warehouses in China, directly to your door. We do not have a warehouse of our own in Europe, and we would rather tell you that plainly. Our 30-day return promise applies to every shipment.

1. Shipping Zones & Rates

Shipping costs and free-shipping thresholds depend on the destination zone. All prices are in Euro (EUR).

The applicable rate is calculated automatically at checkout based on your shipping address. Free shipping is based on the cart subtotal after any discount code is applied.

We currently deliver only to Italy, Germany, France, Spain, Austria, Ireland, Portugal, Poland, the United Kingdom, the United States and Canada. Our website can be visited from anywhere, but orders can only be delivered to these countries. If a product is ever temporarily unavailable for one of these countries, its product page says so and it cannot be ordered for that country.

2. Order Processing Time

Once your order is placed, we begin processing it the same business day (if received before 14:00 CET) or the next business day. Standard processing time is 1–3 business days. During this period:

• Your order is verified and confirmed.
• Payment is finalized through Stripe.
• Your order is routed to the appropriate fulfillment partner.
• The item is packed and prepared for dispatch.

You will receive an email confirmation when your order is placed and a separate email once it has shipped.

Business days are Monday through Friday, excluding Italian and EU public holidays.

3. Delivery Times

Delivery times listed in the zone table above are estimates, not guarantees. Your order travels from our supplier's warehouses in China, so the total is 8–20 business days: 1–3 business days to process your order, then shipping. The time begins on the day you place your order. Actual delivery may vary based on:

• Destination address (urban vs. remote area).
• Carrier capacity.
• Customs clearance time (for non-EU destinations).
• Weather, holiday, or other force-majeure events.

If your order has not arrived within 7 business days of the upper estimate, please contact support@hossishop.com and we will investigate.

4. Carriers

We work with a selection of established international and regional carriers, chosen based on destination and product type. Common carriers include national postal services and major express providers operating in your country.

The carrier handling your order is shown in the email we send once it has shipped.

5. Order Tracking

Once your order has shipped, we send you a shipping confirmation by email with the shipping details. You can also check your order status at any time on our Track Order page using your order ID and email address.

6. International Customs & Duties

Because your order ships from China, it can be checked by customs. Import VAT and any customs duties for your delivery are paid by us: you pay nothing extra on delivery.

7. Address Changes

Please review your shipping address carefully at checkout. Address changes are possible only before the order has been dispatched. To request a change:

1. Email orders@hossishop.com within 1 hour of placing your order.
2. Include your order ID, the original address, and the corrected address.

Once an order has been dispatched, address changes cannot be guaranteed. We will do our best to coordinate with the carrier, but additional charges may apply, and the change may not be possible.

HossiShop is not liable for delivery failures caused by an incorrect or incomplete address provided at checkout.

8. Lost or Damaged Packages

If your package is lost

A package is considered "lost" if tracking shows no movement for more than 14 consecutive business days, or if the carrier officially declares it lost. To report a lost package:

1. Email support@hossishop.com with your order ID.
2. We will open an investigation with the carrier.
3. Once the carrier confirms the loss, we will offer a free reshipment or a full refund, at your choice.

If your package arrives damaged

If a package arrives visibly damaged or the contents are broken:

1. Take clear photos of the packaging and the damaged item before unpacking further.
2. Email support@hossishop.com within 48 hours of delivery with your order ID and the photos.
3. We will arrange a free replacement or full refund — no return shipping required for damaged items.

9. Undeliverable Packages

If a package is returned to us as undeliverable due to:

• Incorrect or incomplete address provided at checkout;
• Failure to collect from a pickup point within the carrier's hold period;
• Repeated unsuccessful delivery attempts;

we will contact you to arrange redelivery. Additional shipping charges will apply. If you do not respond within 14 days, we will refund the order minus the original shipping cost.

10. Holiday & Weather Delays

Delivery times may be extended during:

• Italian and EU public holidays (Christmas, Easter, Ferragosto, etc.).
• Major shopping events (Black Friday, Cyber Monday, end-of-year season).
• Severe weather conditions or natural events.
• Carrier strikes or transportation disruptions.
• Customs backlogs at destination.

We will post seasonal notices on our homepage and via email when significant delays are expected. Our standard 30-day goodwill return window starts from the actual delivery date, not the order date, so seasonal delays do not affect your return rights.

11. Contact

For any shipping question or concern:

Order issues: orders@hossishop.com
General support: support@hossishop.com
Phone: +39 389 204 4562 (Monday to Friday, 9:00–18:00 Italian time)
Response time: within 24–48 hours (Monday to Friday)