How can we help?

Here is the honest total, from the day you place your order — our processing (1–3 business days) and the courier together:

• Italy, Germany, France, Spain, Austria, Ireland, Portugal, Poland, United Kingdom, United States and Canada: 8–20 business days

We deliver only to these eleven countries. If a product is ever temporarily unavailable for one of them, its product page says so.

The same times are shown in our Shipping Policy and at checkout. Business days only, so weekends and public holidays are not counted, and customs can add time.

Your order ships from our supplier’s warehouses in China. We email you once your order has shipped.

Flat rates and free-shipping thresholds:

• Italy, Germany, France, Spain, Austria, Ireland, Portugal, Poland and United Kingdom: €9.99 — free over €49.99
• United States and Canada: €9.99 — free over €79.99

The exact amount is always shown at checkout before you pay. There are no fees added afterwards.

Your order ships from our supplier’s warehouses in China. We’re a small independent shop run from Venice, Italy — we don’t have a warehouse near you, and we won’t claim we do. That’s why delivery takes 8–20 business days in total, and why we show you the expected delivery time before you pay rather than after.

Once your order has shipped, we email you the shipping details.

You can also check your order at any time on our Track Order page using your order number and email.

Because your order ships from China, it can be checked by customs. Import VAT and any customs duties for your delivery are paid by us: you pay nothing extra on delivery.

If you are unsure, your local customs office can answer your questions.

HossiShop is a small independent shop run by Hossain Mosharef from Venice, Italy (Via Milano 25F, 30172 Venice). Email support@hossishop.com or call +39 389 204 4562, Monday to Friday, 9:00–18:00 Italian time.

We offer a 30-day goodwill return window on top of the EU statutory 14-day right of withdrawal (Diritto di Recesso).

Items must be unused, in their original packaging, and with all tags attached.

Email support@hossishop.com with your order number and the items you’d like to return. We’ll reply within 24–48 hours (Monday to Friday) with our approval and the return address by email. For the 30-day return, please wait for that email before you send anything back. Your legal 14-day right of withdrawal is not affected, and waiting does not shorten the deadline.

Return shipping is the customer’s responsibility unless the item arrived defective, in which case we cover it.

Once we receive and inspect the returned item, refunds are processed within 14 days to your original payment method via Stripe.

Depending on your bank or card issuer, it can take another 3–10 business days for the money to show on your statement.

We accept all major credit and debit cards through Stripe — Visa, Mastercard, American Express — plus Apple Pay and Google Pay at checkout.

We do not currently offer PayPal.

Yes. All payments are processed by Stripe, which is certified to PCI-DSS Level 1 — the highest standard for handling card data.

We never see, store, or transmit your full card details. Your information goes directly from your browser to Stripe over an encrypted connection.

Currently no — the price you see at checkout is the total you pay. No VAT is added on top.

No. We do not sell counterfeits or replicas of other brands. We select every product ourselves before we list it.

The country where a product is made can vary from product to product. What we can say for sure: every order ships from our supplier’s warehouses in China. We choose products for quality, value and how well they hold up in real use.

Customization isn’t part of our current offer. If that changes, we’ll let our newsletter subscribers know first.

Check our Size Guide for category-by-category tables — women’s, men’s, shoes, and jewelry — in both centimetres and inches.

Still unsure? Email support@hossishop.com with your measurements and we’ll help you pick.

You have 30 days from delivery to return an unworn item in its original packaging for a refund. See the Returns section above for the full process.

No — guest checkout is welcome. You can place an order with just an email address.

Creating an account is optional and lets you track orders, save addresses, and reorder faster next time.

You can create an account at checkout or anytime via the My Account page.

If you forget your password, use the reset link on the same page — we’ll email you a secure reset link.